Section 12
Liability Of Service Provider
The service provider providing service to the consumer shall have to fulfill the following liabilities, in addition to the liabilities to be fulfilled under the law:
(a) to provide the consumer with the service without discrimination,
(b) to keep nature of the service to be provided and the list of the price to be paid by the consumers for such service received, at the place visible to everyone, so that it is clearly understood by the general people,
(c) to provide the details and documents related to the service to be provided when the concerned agency or official so demands,
(d) to provide the service to the customer on a first-come-first-served basis,
(e) to give the bill or receipt after receiving the amount for the service provided to the consumer,
(f) to fulfill such other liabilities as prescribed.